LEARN.

Short, practical reads on leading a team, the numbers, sales, marketing, service and standards. Pick a subject, or pick where you are in your career.

• Leadership

  Leadership, 5 min read

  Delegation for GMs and head chefs: how to stop being the bottleneck

  A practical way to hand over real responsibility, so the venue runs well on your day off and your team actually grows.

• Leadership

  Leadership, 6 min read

  Leading through your GMs: how to run a group when you can't be in every site

  The weekly rhythm, the few numbers and the site visits that let you lead several venues through their general managers, instead of running round all of them yourself.

• Numbers

  Numbers, 5 min read

  GP and margin, explained with a burger

  What gross profit really means, how to work it out properly (VAT and all), and why a few wonky portions cost more than you think.

• Numbers

  Numbers, 6 min read

  Buying across sites: procurement when you go from one venue to five

  How to move from every chef buying their own way to one buying system across your sites: specs, a short supplier list, price checks and credit notes, without losing what made each venue good.

• Numbers

  Numbers, 5 min read

  How to read a P&L without panicking

  A line-by-line walk through a hospitality profit and loss, with a worked month and the five questions to ask every time it lands.

• Sales

  Sales, 5 min read

  Filling the quiet nights: how to work the booking diary

  Your diary is a sales tool, not just a seating plan: how to read it, protect your peaks and put bums on seats on a Tuesday.

• Sales

  Sales, 5 min read

  What a sales manager actually does (and whether you need one)

  Events, private hire, regulars and getting your venues to send each other trade: the sales role explained, with the maths on a single party.

• Marketing

  Marketing, 5 min read

  Socials for venues: what to post when you're too busy to post

  A no-fuss system for venue social media that the team can actually keep up with, plus the rules that stop it landing you in bother.

• Marketing

  Marketing, 5 min read

  Your online shopfront: Google profile, website and the booking and delivery apps

  How to get the basics right online, and how to do the maths on third-party platforms before they quietly eat your margin.

• Standards

  Standards, 5 min read

  Compliance basics: allergens, Natasha's Law, licensing and the rest

  The legal must-knows for UK hospitality in plain English: the 14 allergens, PPDS labelling, alcohol licensing, tips, wages and right to work.

• Standards

  Standards, 5 min read

  The EHO's at the door: food hygiene inspections and your rating

  What food safety officers look at, how the 0 to 5 rating works, what to do on the day, and your options if you think the score is wrong.