LEARN.

Short, practical reads on leading a team, the numbers, sales, marketing, service and standards. Pick a subject, or pick where you are in your career.

• Leadership

  Leadership, 5 min read

  Your first shifts in charge: a survival guide for new shift leaders

  How to go from one of the team to the person running the shift, without losing your mates or your mind.

• Numbers

  Numbers, 5 min read

  Making your money work on hospitality hours

  A simple way to budget when your hours and tips change every week, plus the holiday pay, pension and tax code checks that put money back in your pocket.

• Numbers

  Numbers, 5 min read

  Tips, tronc and service charge: how to check you're getting yours

  What the law says about tips in Great Britain, how tronc and service charge actually reach your payslip, and a five-minute check you can do every payday.

• Service

  Service, 5 min read

  Upselling without being pushy

  How to sell more by being genuinely helpful: scripts that sound like you, the moments that matter, and what a few extra sides are worth.

• Service

  Service, 5 min read

  When it goes wrong: service recovery that wins guests back

  A simple, human way to handle complaints and mistakes on the floor, with scripts, a fix-it guide and when to stop worrying about the bill.